Who holds your data: the company behind 9loot
The 9loot website and the 9loot app run as one service, so a single policy covers both. When you register at 9loot, your account record sits with the operator of 9loot.cam. Staff can only open a profile when a task needs it, such as checking a withdrawal or answering a live chat message. Access is logged.
This page covers the main 9loot site, the Android app, sign-up, deposits, withdrawals, bonus claims and live chat. It does not cover pages run by other companies, such as your bank’s payment screens or the app store you download from. Those services publish their own privacy notices, and 9loot does not control them.
What 9loot records when you open an account
9loot keeps the details needed to run a real-money account in Malaysia and to meet financial reporting rules. Nothing is collected for its own sake, and no hidden profile is built from data you never provided.
| Record | What it holds | Why it is there |
|---|---|---|
| Identity | Full name, national ID number, date of birth | Confirming you are 18+ and matching your bank account |
| Contact | Mobile number, language, device model, IP address | Securing the login and supporting the app on your handset |
| Payments | Touch ’n Go eWallet, DuitNow, FPX and bank transfer entries | Settling deposits and withdrawals, and checking disputes |
| Play | Rounds played, stakes, game RTP, bonus use | Keeping the wallet accurate and tracking 9x wagering on bonus funds |
| Support | Live chat transcripts and your consent choices | Resolving issues and remembering what you agreed to |
Before your first withdrawal, 9loot asks for one identity document: a National ID Card (NID), a passport or a driving licence. A reviewer checks the file within 6 hours. The copy stays attached to your account and is used for that check only, never for marketing.
How your details are actually used
Account data at 9loot moves through a short list of clear jobs. Each one has a reason you can point to.
- Running your wallet: recording the RM40 minimum deposit and RM60 minimum withdrawal, and releasing most payouts within 14 minutes.
- Applying bonuses: the 100% first deposit bonus up to RM475, the 25% reload offer and 1.4% daily cashback, each carrying the 9x wagering rule.
- Checking age and identity: keeping under-18s out and confirming your name matches the payment channel you use.
- Spotting fraud: reviewing linked accounts, chargebacks and unusual betting patterns before money leaves the platform.
- Service messages: telling you about a failed deposit, a withdrawal review, or a new 9loot app release.
Cookies and device signals: what stays on your device
9loot uses a small set of cookies. The session cookie keeps you logged in while you move between the lobby and your wallet. A preference cookie remembers your language, lobby filter and whether you closed a notice. An analytics cookie counts page views so the team can see which guides players struggle to read.
There are no advertising cookies from other companies, and 9loot does not sell account data to anyone. Clearing cookies in your browser is always allowed; the session simply ends and you sign in again with the same 9loot login details.
Sharing with payment, game and verification partners
Money and game rounds need partners, so some details leave 9loot. The list is short, and each partner receives only the part it needs to finish the job.
- Payment channels — Touch ’n Go eWallet, DuitNow, FPX Online Banking and bank transfer — receive the amount and reference, not your play history.
- Game providers such as JILI, Habanero, Spribe, PG Soft and Evolution receive a session token so a round can load. They do not receive your name or ID number.
- Identity reviewers see the document you upload and the result of the check, nothing else.
- Authorities receive records only when a valid legal request arrives in writing.
How long records stay on file
Records follow the account, not the session. While your 9loot account is open, profile, wallet and bonus data stay available so support can answer quickly and a disputed round can be traced back to the hand that produced it.
After you close an account, play and payment records are kept only as long as financial reporting and anti-fraud rules require, then deleted or anonymised. Chat transcripts are trimmed on a shorter cycle because they are not needed for accounting. At any point you can ask live chat what is still on file against your name, and the answer comes back as a written summary.
Your rights: access, correction and deletion
You stay in control of what 9loot holds about you. Requests go through the support team in live chat, and every one is logged with a reference.
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1
Ask for a copy
Request a summary of the profile, wallet and bonus records tied to your 9loot account.
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2
Correct a detail
Send the right spelling, address or mobile number and the record is updated after a quick check.
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3
Close your account
Ask for closure; any balance is settled to your verified bank account first, then access stops.
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4
Withdraw consent
Switch off promotional messages at any time while keeping the service messages your account needs.
Keeping under-18s off 9loot
9loot is for adults in Malaysia only. Age is checked at registration and again before the first withdrawal. If a review finds a player under 18, the account is closed, stakes are returned where the rules allow, and the profile is blocked from reopening. A parent who finds a minor using a device can ask support to freeze the 9loot login straight away.
When this policy changes
The policy is reviewed whenever 9loot adds a payment channel, a game provider or a new app version. The current text always sits on this page, so the version you read is the version that applies. If a change affects how your data is used, a notice appears in your account and is confirmed in live chat before it takes effect.
Where to raise a privacy question
Support answers privacy questions around the clock through 24/7 live chat, in English or Malay. For rules on limits, cooling-off periods and self-exclusion, read the Responsible Gaming page. For the account side, the help centre and the Terms & Conditions cover deposits, withdrawals and bonus terms.